How to Safelist an Email Address

Why is safelisting email addresses important?

When email addresses are not safelisted, emails can go to your spam folder and not show up in your inbox. This makes it easy to miss important emails. As part of your work with CounselingWise, some of our emails may be time-sensitive, and so it’s essential to ensure they’re going directly to your inbox so you can easily respond in a timely manner.

Please select your email provider from the options below. If your email service is not listed below or you require further assistance, please contact your CounselingWise project manager.

Note: You only need to read the section for your email service. You should follow all of the steps in the relevant section to ensure email is received. Your mail version may look slightly different than the screenshots included depending on the version you are using.

Sign into your account at gmail.com and complete both of the following steps:

1. Add the address to your contacts

1. Click on google apps on the top right of your screen. The symbol is 9 dots in a square.

 

2. Select Contacts

Screenshot of Contacts menu option on gmail

3. In the pop up box that appears, enter the information for the contact including email address (eg. name@counselingwise.com) and then click Save

 

2. Create a filter

1. Click the cog icon in the top right corner and then click See all settings

Screenshot of settings option on gmail

2. Click on Filters and blocked addresses and then Create a new filter

3. Enter @counselingwise.com in the From field

4. Click Create filter

5. In the box headed When a message is an exact match for your search criteria select Never send it to spam

6. Click the Create filter button

How to Safelist an Email Address with Outlook.com

Sign into your account at outlook.com and complete both of the following steps:

1. Add the address to your contacts

1. On the browser version of outlook, click on the people icon on the menu on the left hand side 

Screenshot of people menu option on outlook

2. Select the blue New contact button 

3. Input the name and email address that you want to add (eg. name@counselingwise.com)

4. Click Create

 

2. Add the email address to your safe senders

1. Click the cog icon in the top right corner and then click View all outlook settings

Screenshot of settings option on outlook

2. Select Junk Email

3. Add @counselingwise.com to the list of Safe senders and domains

How to Safelist an Email Address with Yahoo! Mail

Sign into your account at Yahoo! Mail and complete both of the following steps:

1. Add the address to your contacts

1. Open an email from the sender you want to add to your contact list

2. Click on the More menu (three horizontal dots) at the top of the email

Screenshot of more menu yahoo mail

3. Select Add sender to contacts

 

2. Create a filter for the address

1. Click the cog icon in the top right corner and then click More settings

Screenshot of settings menu on yahoo mail

 

2. Click on Filters on the left hand menu and then Add new filter

3. Enter a filter name eg. CounselingWise.com

4. Under Set Rules and From, for Select a filter criterion select Contains

5. Enter @counselingwise.com in the Type a filter value field

6. Under Choose a folder to move to select Inbox

Screenshot of filter options on yahoo mail

7. Click Save

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